Customer Service Representative – Patient Accounts
Job Type: Full-time
Join the Bayview Physicians Group Billing Team!
Bayview Physicians Group is one of the largest and fastest-growing outpatient multi-specialty medical groups in Hampton Roads. We believe that strong patient relationships are the foundation of exceptional healthcare, and our team members play an important role in creating a positive experience for every patient.
If you enjoy helping others, providing outstanding customer service, and working in a supportive, team-oriented environment, we'd love to hear from you! We offer competitive benefits, opportunities for growth, and on-the-job training for motivated individuals looking to build a career in healthcare.

What You'll Do
As a Customer Service Representative, you'll serve as an important resource for our patients by providing friendly, professional assistance with their billing questions and account needs.

Responsibilities include:

Answer incoming multi-line phone calls professionally and courteously.
Assist patients with billing questions and payment inquiries.
Process payments securely over the phone.
Update patient demographic and insurance information.
Review patient account balances and explain charges.
Resolve billing concerns and account disputes with empathy and professionalism.
Work Accounts Receivable to help resolve outstanding balances.
Navigate the electronic health record (EHR) system accurately and efficiently.
Maintain patient confidentiality while delivering exceptional customer service.

What We're Looking For

Excellent customer service and communication skills.
Strong telephone etiquette and active listening abilities.
Positive attitude with a commitment to helping others.
Ability to work both independently and as part of a collaborative team.
Strong organizational skills and attention to detail.
Basic computer proficiency and familiarity with standard office equipment.
Medical office experience is helpful but not required.

Education & Experience

Minimum of one year of customer service experience required.
Call center experience is preferred.
Medical office or healthcare experience is a plus.
We are happy to train the right candidate who is eager to learn and grow.

Why Bayview Physicians Group?

Supportive and collaborative work environment
On-the-job training and career development opportunities
Opportunity to make a meaningful difference in patients' healthcare experience every day
Competitive benefits package for full-time employees
Competitive pay: $15.50–$27/hour. Actual pay depends on specialty, experience, schedule and job duties

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Customer Service-Medical Billing Department

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